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Reviews and Ratings
Reviews from guests about their experience.
80%
loved their spa retreat and can’t wait to return.
8.0/10
Great
Rooms
7.0
Location
8.2
Service
5.6
Dining
6.2
Guest reviews
8.0/10
based on 5 reviews
8.3
8.3/10 based on 105 reviews
Logan
United Kingdom,
March
2025
6.6/10
I had a mixed experience at the Oriental Riverside Bund View Hotel. On one hand, the spacious room and comfortable bed were commendable, and the location near the Shanghai International Convention Center was very convenient. On the flip side, the cigarette smoke odor in my room was quite unpleasant, and the noise from construction activities was a significant drawback during my stay. Overall, it's a decent business hotel, but some aspects need improvement.
Rooms
6.0
My room was spacious and featured a comfortable bed, but I noticed a strong smell of cigarette smoke despite being booked as non-smoking. The separate shower and bathtub were nice touches, though the shower had a malfunctioning head.
Service
5.0
The front desk staff were generally helpful, but my experience with housekeeping and the internet issues left much to be desired. While I received a few complimentary cookies and a newspaper at night, the overall service felt inconsistent.
Location
7.0
The hotel is perfectly situated near the Shanghai International Convention Center, making it convenient for business travelers. However, Pudong feels less lively compared to the Bund, and I had to use transportation daily to enjoy the vibrant dining and shopping options.
Dining
5.0
Although the buffet had a decent selection of both Eastern and Western cuisine, I wouldn't choose to eat there again due to better options outside the hotel. The breakfast was surprisingly overpriced.
Facilities
5.0
The hotel's amenities were limited during my stay due to ongoing renovations. There was no access to a bar or restaurant, and I found the gym equipment in poor condition. This was disappointing for a hotel of this caliber.
Connor
United Kingdom,
February
2025
6.8/10
The Oriental Riverside Bund View Hotel has a stunning riverside location with captivating views of the Bund. The room was well-equipped and clean, although slightly outdated in some aspects. While I enjoyed the amazing view, the service left much to be desired, particularly during breakfast and check-in. Overall, it served as a decent base for my Shanghai stay, but there are areas for improvement.
Rooms
7.0
My room was clean and spacious with great amenities. I particularly loved the river view, which was simply amazing. However, the room felt a bit dated and some maintenance would help.
Service
5.0
The staff were courteous, but there were noticeable gaps in service quality. During breakfast, I found the food lacking despite the lovely dining room. The check-in process was also cumbersome due to the ongoing renovations.
Location
9.0
The hotel's location is fantastic, right next to the Pearl Tower and the Bund Sightseeing Tunnel. It's conveniently close to subways and shopping areas, making it easy to explore Shanghai.
Dining
6.0
Breakfast had a great view which was enjoyable. However, the buffet options were not as diverse as expected, especially for western tastes.
Facilities
6.0
While the hotel offered various services such as room service and valet parking. the ongoing renovations meant less access to some facilities, making it inconvenient.
Joshua
United Kingdom,
January
2025
5.2/10
I recently stayed at the Oriental Riverside Bund View Hotel for a week while attending a conference at the adjacent Shanghai International Conference Center. The location was fantastic, providing easy access to various malls and restaurants, as well as great views of the Huangpu River. However, I found the staff's level of service lacking; while check-in and check-out were smooth, the staff’s English proficiency made communication a challenge. Overall, the stay was comfortable but marred by service issues. 😊
Rooms
7.0
The rooms were spacious and clean, well-equipped with amenities like a plasma TV and a well-stocked minibar. However, my superior Bund view was partially obstructed, which was disappointing. The bedding was comfortable, ensuring good sleep.
Service
5.0
While check-in and check-out were handled efficiently, most of the staff seemed unfriendly and struggled with English. This impacted my overall experience, especially when needing assistance during my stay.
Location
8.0
The hotel's central location was a major plus, with easy access to malls and the riverfront. It allowed me to walk to the conference center, saving on taxi fares, which I truly appreciated.
Dining
6.0
The breakfast buffet was varied and enjoyable, but the lunch menu fell short on one occasion. I found the dinner service at the lobby restaurant lacking, with staff unable to assist effectively.
Facilities
7.0
I appreciated the well-equipped gym and spa with stunning river views. However, additional charges for recreational activities like snooker and bowling were a surprise, as I expected more inclusivity.
Elliot
United Kingdom,
January
2025
5.2/10
I really enjoyed my stay at the Oriental Riverside Bund View Hotel. the location was simply unbeatable, right in front of the Pearl Tower with stunning views of the Bund. The rooms were spacious and comfortable, but cleanliness left something to be desired, particularly with the carpets and windows. While the dining options included decent room service, the buffet breakfast could be improved, especially in variety.
Rooms
8.0
My room was large and had beautiful views of the river. though I noticed that the carpets and windows could use a thorough cleaning. I appreciated the ample amenities like toiletries and the comfortable bedding, but the overall cleanliness was not up to par.
Service
7.0
The staff was generally polite and responsive to my requests. albeit their English was a bit limited. They were accommodating in providing a crib for my child upon request, yet some experiences with service were hit or miss.
Location
9.0
The location was truly lovely. with easy access to nearby attractions like the Superbrand shopping mall and the Lujiazui Metro station. The riverside promenade right outside the hotel made for good walks, particularly at night.
Dining
7.0
I found the dining options to be sufficient, but nothing extraordinary. The buffet breakfast had a nice view, yet the selection leaned too heavily towards local cuisine, which might not appeal to everyone. Room service was decent but limited in variety.
Facilities
6.0
The hotel had standard facilities, including a fitness center, but I was a bit disappointed by the absence of a proper reception area due to ongoing renovations. which made navigation cumbersome. The pool was also not available during my visit.
Riley
United Kingdom,
January
2025
5.0/10
During my stay at the Oriental Riverside Bund View Hotel, I enjoyed stunning views across the Huangpu River to the Bund, which was definitely a highlight. The room was spacious and clean, but I did experience some disappointments with housekeeping not keeping up with cleaning during my nine-day visit, and the Internet service was frustratingly slow. The breakfast offered a wide variety, though some of my favorite items were unavailable after a few days. Overall, I had a comfortable stay, but a few improvements could be made.
Rooms
7.0
I had a spacious river view room with a king bed and marble finishes. While the room was clean and well-appointed, the housekeeping was not as thorough as I would have hoped.
Service
6.0
The service was generally professional, but I encountered issues accessing support, especially regarding my Internet connectivity and during busy times.
Location
8.0
Conveniently situated in the Pudong financial district, the hotel is close to the Metro and shopping areas. I found it easy to explore the nearby restaurants and attractions.
Dining
7.0
The buffet breakfast was impressive with many options, but I was disappointed when some quality items were removed during my stay due to a large conference.
Facilities
6.0
Facilities were a bit less than expected; the hotel was undergoing renovations at the reception, making access cumbersome and limiting social spaces for guests.